FEATURE :

  • Multisites – Support for standalone for multi site recording.
  • Easy Administration - Web based configuration and administration tools deliver operational efficiencies.
  • Flexible recording and storage options – Provide continuous, selective recording or record on demand.
  • Unlimited channels for multimedia recording – INVISION recording solutions can record from 4 to hundreds of channel extensions simultaneously, capturing digital/analog voice or voice over IP.
  • Customization Flexibility – The recording system could be customized/enhanced/integrated in the following unique solution requirements.
  • Unlimited browser-based search and replay user licences - An intuitive browserbased interface enables voice recordings to be securely retrieved and replayed from any location twenty-four hours a day.
  • Open architecture - Using open-system technology and commercial-off-the-shelf (COTS) servers, INVISION recording solutions integrate easily with existing voice and data infrastructures. They offer the highest levels of reliability, easy maintenance and scalability to meet future needs.
  • Integrations - Recorded calls can be tagged with additional information with or without CTI integration. Invision’s unique digital decoding interfaces enable recorded conversations to be automatically tagged with data such as call type, dialled number and calling party number. An additional 10 user defined information fields can also be added to the recordings and used for rapid call retrieval. CTI integration wilth AVAYA PBX brands is also available.

System Requirement :

  • Any standard PC server (e.g. HP, Dell, etc.)
  • Web based user interface (.NET platform)
  • MS-Windows Server for Core Server
  • Ms SQL Server or MySQL Pro as underlying database
  • Full recording
  • Selective and rules based recording
  • Recording on demand.

FEATURE :

  • Easy “click to call” system using integrated soft phone via Avaya PBX System.
  • Flexible and customizable “pop up” screen for inbound system.
  • Preview dial, Predictive dial, and Progressive/Auto dialer for better productivity on outbound system.
  • All in one integration with Avaya IVR and Voice Portal system, including IVR data activities, transaction histories, and selected menu.
  • Support for “in screen” integration with AS/400 screen by using emulator module. Web based browser integration for intranet and other web system.
  • Appointment feature for enhanced outbound call system.
  • Integration with INVISION i-Record for optimum data tagging feature (up to 6 data available).
  • All in one screen for complete contact center system including SMS, chat, fax and e-mail module.
  • Better reporting, support export to MS Excel, PDF and MS Word format in just one click.
  • Broadcast message feature available.
  • Campaign management module for outbound call system.

System Requirement :

  • For CTI Server:
    • Windows XP/2000/2003 operating system
    • CPU 2 GHz
    • 2 GB of RAM
    • Microsoft SQL Server Database
    • 2 LAN connection
  • For CTI Client:
    • Windows XP/2000/2003 operating system
    • CPU 1 GHz
    • 512 of RAM
    • 1 Network connection.

BASIC FEATURE :

  • Up to 120 channels fax in and/or out.
  • Sending and Receiving fax document through your existing email system (Ms Outlook, Lotus Notes, 3rd Party Email system).
  • Routing the incoming fax to designated department.
  • Easy Maintenance.

ADVANCE FEATURE :

  • Document optical character recognition (OCR) for specific routing.
  • Quick customization to fit on your business needs.
  • Easy integration to your existing system.

TECHNOLOGY FEATURE :

  • Enhanced Group 3 fax features such as: 1D, 2D, and MMR encoding.
  • The ability to convert into different formats, resolutions, or encodings online (on-the-fly) or offline.
  • Error correction mode (ECM) Low, high, and superhigh resolutions.
  • Standard page width formats.
  • The T.37 format, specified as 1D encoding, low resolution, and A4 page width.
  • The ability to poll a remote fax terminal and request that it transmit a fax.

System Requirement :

  • Windows XP/2000/2003 operating system
  • CPU 2 GHz
  • 2 GB of RAM
  • Microsoft SQL Server Database
  • 2 LAN connection
  • PCI-x slot for up to 120 lines.

FEATURE :

  • Supported Environment
  • AVAYA rel 8.0 above or non AVAYA PBX Switch
  • RS 323 or TCP raw data connection
  • Ms Windows 2000 Server platform
  • Client access using Ms Windows XP or above
  • Support for Ms SQL Server and Ms Access Database System

  • Featuring
  • Provide billing info per station, overall, summary,department or group category
  • Customized System
  • Integrated Authorization Code Management (optional)
  • Integrated Billing notification by email (optional)
  • Integrated add,edit or remove station to PBX (optional-AVAYA supported only
  • Standalone and Multi site Support
  • Voucher Modeling
  • Integrated Extension Management
  • Reliable for up to 2000 stations registration
  • Best Support and Services

System Requirement :

  • Any standard PC server (e.g. HP, Dell, etc.)
  • MS-Windows Server for Core Server
  • Ms SQL Server or MySQL Pro as underlying database

FEATURE :

  • Interactive Multimedia display on LCD/LED/Plasma TV.
  • Integration with Avaya BCMS and also Avaya CMS system.
  • Support for multimedia graph, imaging, video and sounds for richer display experience.
  • Customise screen.
  • Integrations - with CTI system, Billing, etc.

System Requirement :

  • Any standard PC server with enhanced graphic card (e.g. HP, Dell, etc.)
  • VGA or HDMI connection from PC to Plasma/LCD/LED TV
  • MS-Windows Server for Core Server
  • Ms SQL Server or MySQL Pro as underlying database